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April Monthly Luncheon: Crises – Lessons Learned

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Regester Larkin is an international consultancy specializing in crisis, issues and reputation management. For the last twenty years they have advised and supported clients as they prepare for, respond to or recover from crises and as they predict, prevent or resolve strategic issues. In this presentation Kate Brader, the Managing Director of Regester Larkin’s Americas operations, will take us through ten recent crisis and the lessons that communications specialists can draw from them. Considering everything from imagining the unthinkable, as in the case of the German Wings airliner that was deliberately flown into the Alps, through to the challenges of making an apology, and the new threats that crisis communicators need to prepare for.

5 key takeaways: 

  • At a strategic level crises don’t always play out in predictable ways; ‘playbook’ responses can be quickly exposed as inadequate.
  • Train your leaders and communicators to be ready for anything, not just the familiar.
  • Understand and map the complex stakeholder mix in which the crisis is playing out.
  • Understand the political and societal context in which the crisis takes place; crises hit harder when sectors are under pressure.
  • Crises are remembered as much for how the situation was managed as for what happened in the first place.

THANK YOU TO OUR APRIL LUNCHEON SPONSOR!

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Speaker: Kate Brader, MA (Dist.) BA Dunelm (Hons.), Managing Consultant, Regester Larkin’s Americas operation
Speaker Kate Brader, MA (Dist.) BA Dunelm (Hons.), Managing Consultant, Regester Larkin’s Americas operation
Kate is a crisis and issues management expert. She joined Regester Larkin in 2008, spending four years based in the London office before relocating to Houston in April 2012. In that time she has set up and overseen the global programme of crisis management support for the FTSE top-ten energy ...

Kate is a crisis and issues management expert. She joined Regester Larkin in 2008, spending four years based in the London office before relocating to Houston in April 2012.


In that time she has set up and overseen the global programme of crisis management support for the FTSE top-ten energy company, BG Group. This included a six month in-house secondment where she coached senior executives on their strategic role in a crisis response. She has also delivered crisis management training, consultancy and exercises around the world, at locations including Bolivia, China, Egypt, Kazakhstan, Norway, Houston and Trinidad.


Kate has advised clients across industries including energy, pharmaceuticals, information technology and travel & tourism. Specific clients include Hess, MMV, NASSCOM, Shell, TUI Travel and Roche. This has been on a range of issues from the recalibration of their crisis framework through to preparation for a piracy incident and managing internal change announcements.


Her live crisis experience includes spending a year advising the crisis management team in a large pharmaceutical company on its response to the Global flu pandemic. As well as responding to aviation, fraud and live shipping incidents.


Before joining Regester Larkin, Kate worked at a major London communication consultancy. Her clients included BT, Masterfoods, RHM and the Committee on Radioactive Waste Management. She handled a range of sensitive issues from community relations to product recalls and positioning around public obesity concerns.


Kate has a Masters in International Relations from the University of Newcastle and a Bachelors degree in Politics from the University of Durham in the UK.

Full Description

When?

Wed, April 6, 2016
11:30 a.m. - 1:15 p.m.
(GMT-0500) America/Chicago

Event has ended

Where?

Houston Racquet Club
10709 Memorial Drive
Houston, TX 77024